Billing and Payments

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If I change my subscription to the monthly payment option in the middle of a yearly payment cycle, will you refund the rest of my yearly payment?

I’ve bought a Hardware Unlock device. Can I cancel my rekordbox subscription before it expires and get a refund?

I’d like to transfer my rekordbox subscription to someone else. What should I do?

How can I update or change my payment method?

Can I pay for a 12-month subscription up-front or pay for more than one month at a time?

Do you offer discounts for students?

I cannot register my product on pioneerdj.com. I am unable to log in?

I’m using the 30 Day Free Trial subscription plan. When will the paid subscription start?

I used my coupon to start a subscription plan, but then canceled the plan. Can I use the same coupon to resubscribe?

How can I change my credit card for my subscription?

My credit card was declined.

I signed up for a monthly subscription plan with a promotional offer and then it changed to an annual plan. Will the promotional offer still apply?

I signed up for a monthly subscription plan with a promotional offer and then changed it to another monthly plan. Will the promotional offer still apply?

I forgot my coupon code for the “Special rekordbox offer for CDJ, XDJ, and DJM owners”.

How can I check the discount period of the coupon code applied on the cart page?

There’s been an issue with payment and my account has been put on hold. How do I get this resolved?

When will I be billed? Can I choose the date?

Are there any other additional costs with the rekordbox subscription charge?

I’m using the 30 Day Free Trial subscription plan. Will you send me an email before it switches to the paid subscription?

How can I check the renewal (payment) date of my subscription plan?

Can I change my subscription payment option from monthly to yearly (or vice versa)?

I’m thinking about buying a Hardware Unlock device. Can I cancel my rekordbox subscription before it expires and get a refund?

I already subscribe to a rekordbox plan. Can I use the coupon?

Can I view my rekordbox billing history or monthly invoices?

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