Troubleshooting

Articles

Even if I tap [Connect to CDJ/XDJ] in rekordbox (iOS) on iOS 14 or later, it won’t connect to the DJ equipment.

Why can’t I find my mobile device in rekordbox (Mac/Windows) even when I tap [Connect to rekordbox (Mac/Win)] in rekordbox (iOS) on iOS 14 or later?

I can’t call up a Hot Cue on another track when a rekordbox for iOS track is loaded to DJ equipment.

I can’t use track search when a rekordbox for iOS track is loaded to DJ equipment.

“Failed to activate the mobile device. Wait a while and try activating again.” was displayed when I tried to activate the mobile device. What do I do next?

I rotated the mobile device sideways, but the screen does not become DJ screen.

When I connect to DDJ-FLX4 with Bluetooth and press the Headphones CUE buttons (channel)/(master), there is no sound from the DDJ-FLX4 headphones.

When I connect to DDJ-FLX4 with a USB cable, there is no sound from the mobile device.

When I connect to DDJ-FLX4 with Bluetooth, there is no sound from the MASTER output terminals and headphones output terminals of DDJ-FLX4.

When PRO DJ LINK is connected, the tracks of the streaming service is not displayed on DJ equipment or mobile device.

If you add the Cloud Option, launch rekordbox for iOS, and turn on the Cloud Library Sync, you will be unable to operate rekordbox for iOS.

When I connect to DDJ-200 with Bluetooth, there is no sound from the MASTER output terminals and headphones output terminals of DDJ-200.

Nothing happens when I connect rekordbox for iOS (ver. 4) to the USB terminal of a CDJ/XDJ/DJM.

I’ve connected my mobile device and DJ equipment to the same Wi-Fi network, but even if I tap [Connect to CDJ/XDJ] in rekordbox for iOS, it won’t connect to the DJ equipment.

I can’t play tracks from my iOS Music app via rekordbox for iOS.

When rekordbox for Mac/Windows (ver. 5) is connected via Wi-Fi, the error message [No mobile device is found] appears and it won’t connect with rekordbox for iOS/Android (ver. 3).

I connected rekordbox for Mac/Windows and rekordbox for iOS/Android to the same Wi-Fi router, but I can’t find my mobile device in rekordbox for Mac/Windows.

I can’t import some tracks to rekordbox for iOS.

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